With more and more companies hiring marketing agencies to complement their in-house sales and marketing teams to perform specialty skills that their existing team is not equipped to do, it is easy to pass the accountability to the agency and feel you can back off.
However, a good marketing agency doesn’t just work for you, but with you. If you’ve hired a marketing agency and they don’t make an effort to get detailed information on your products, services, customers and history, then your collaboration is bound to fail. Here are three things that your agency should be asking you about your business:
- Your Goals
If you’ve given your marketing agency the vague response of wanting “more customers” as your company goal and they don’t press you to be more specific, they may treat your organization with similar ambiguity. They are likely to apply the same default marketing strategy on your business as they may have with their many other clients.
A good marketing agency will be a strategic partner. They should probe you about your organization, goals, customers and perspective. They will ask you about your past marketing tactics, including SEO, email, and inbound. A marketing agency that is eager to meet your needs will gather as much information about your current strategies and future goals to come up with a marketing plan tailored to your organization.